Relationship manager, Irene Lawless, has an innate ability to make those around her feel comfortable; her genuine ability to empathize led her to a career in business. Irene attended both Baypath and STCC, and upon graduation she landed her first job at a manufacturing plant. Working in the customer service department, Irene was able to have a first-person perspective of all the workings that went into delivering customers with exceptional service. From conception, to building, packaging and delivery, Irene took heart in ensuring each customer received their custom order on time and with 100% satisfaction.
When the manufacturing plant closed, Irene took a position within customer service at a Roofing company. Differentiated by her acute attention to detail, exceptional follow through and time management skills, Irene was quickly promoted to the Administrative Assistant for the V.P. of Sales. She became an integral part of the company, ensuring each customer received their order to exact specifications.
When not in the office, Irene stays busy at home with her two children, Faith and James. Faith, 20, is currently a sophomore at UMASS Amherst, and is studying Natural Resource Conservation. At home, faith likes to delight the family with her musical talents, skillfully singing and playing the guitar. Both Faith and James work for the Belchertown Recreational Department, where they take on a number of tasks like refereeing basketball games or running the town beach.
Irene’s son James, 18, is a tri-varsity athlete at Belchertown High School and is a basketball star at heart, an activity he and Irene’s husband Jim have enjoyed together since James was in kindergarten. James is currently deciding between attending school at either Springfield College or Endicott College in Beverly. Irene and her family enjoy running, whether it’s running at the Quabbin Reservoir or competing in local races, you’ll often find them together while actively exploring the great outdoors (often with their beloved dog, Bandit, in tow!). Irene and the family are looking forward to taking trips down to Texas to visit Jim’s brother and sister.